Oak Health Privacy Policy
At Oak Health Osteopathy, we are committed to protecting the privacy and confidentiality of our patients' personal information. This Privacy Policy outlines the types of personal information we collect, how we use and protect it, and the choices you have regarding our use of your information.
1. Collection of Personal Information
We may collect personal information from you in various ways, including but not limited to:
- Information provided by you during the registration or appointment booking process, such as your name, contact details, and medical history.
- Information obtained through your interactions with our website, such as IP address, browser type, and browsing patterns.
- Information shared during consultations or treatment sessions.
2. Use of Personal Information
We use the personal information we collect for the following purposes:
- To provide quality healthcare services, including diagnosis, treatment, and ongoing care.
- To communicate with you regarding appointments, follow-ups, and other healthcare-related matters.
- To maintain accurate medical records to ensure continuity of care.
- To improve our services, enhance patient experience, and conduct research and analysis.
- To comply with legal and regulatory requirements.
3. Disclosure of Personal Information
We may disclose your personal information in the following circumstances:
- To healthcare professionals directly involved in your care and treatment.
- To third-party service providers who assist us in delivering healthcare services, such as appointment scheduling, billing, and IT support.
- When required by law or authorised by regulatory bodies.
- In case of emergencies or to protect your vital interests.
- With your explicit consent, for purposes not covered by this Privacy Policy.
4. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. We implement appropriate physical, technical, and administrative safeguards to ensure the confidentiality and integrity of your information.
5. Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. When your information is no longer needed, we will securely dispose of it.
6. Your Rights and Choices
You have the right to access, update, or correct your personal information held by us. If you wish to do so, please contact us using the details provided below. You may also have the right to withdraw your consent, request erasure of your information, or restrict its processing, subject to legal and contractual obligations.
7. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any revised version of the policy on our website, and the changes will be effective as of the updated date mentioned in the revised policy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at wes@oakhealth.co.uk.
By using our services or providing your personal information, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.